-After watching "Twelve Angry
Men", Socrates proved by death that "majority democracy" may also be "majority dictatorship", especially in the face of a murder case and twelve crimes that seem to be well-documented. A juror for routine business is like an underprepared and routine decision-making meeting in a company, which can easily become a leader or "authority" in a speech.
Unless you encounter a sober and persistent opponent, and you must have reason, evidence and skills to overcome the strong group pressure of eleven to one, "Twelve Angry Men" shows us such a person, questioning and guiding skills. .
Tai Chi's strength and softness:
persuading 11 jurors, No. 8 (among a group of unnamed men, you can only call it that way) used different strategies, you are soft and I am strong, you are strong and I am soft, and use strength to fight. . For those who are reticent or have a clear superficial logic, but do not actually think about it seriously, fully grasp the mature logical discourse, and directly persuade them if one sentence is not allowed, or use the opportunity to highlight the correctness of their logic and win trust, for example, face-to-face On the 12th, he kept asking until he said, "No one can confirm that point (the witness will not make a mistake), and we are not doing scientific argumentation"; for those who are controlled by emotions, they create silence, avoid their edge, and use group pressure. , Highlighting its irrationality, such as the attitude towards No. 3 and No. 10 in many cases; the inconsistency of opinions between them, fully amplified and used, caused internal disputes, and watched the changes to obtain more favorable arguments and support. For example, when No. 5, who was born in a slum, has disputes with other people about his birth, there are many cases where everyone is allowed to discuss with each other instead of eager to express his own views, although sometimes he is already There are mature opinions (this can be a model for some business leaders).
Of course, in some cases, it is necessary to align it with rigidity, but to hit its joints to make it unavoidable and irreversible. When he has a killer to refute the opponent’s logical foundation or basic evidence, he purposefully pushes his opponent to the last step, then strikes accurately, and fundamentally knocks down the opponent’s logical confidence. Faced with the murder weapon evidence presented by No. 3, No. 8 will take it. The most confident and unexpected argument came out, a jackknife that was exactly the same as the murder weapon, and it was only when everyone's testimony was forced from the general "begin" and "conviction" to the murder weapon.
The art of war knows oneself and the enemy:
eleven opponents form an opposition group, which is actually divided into two parts, the core opponents and the helpers, which are embodied in the individual, and the group’s role is embodied in two ways—social facilitating and social inhibition The former refers to the phenomenon that in group activities, the efficiency of individual activities is improved due to the influence of other members of the group, while the latter is opposite, the efficiency of individual activities is weakened by the influence of other members of the group. In layman's terms, some people get excited when they see more people, and some people faint when they see more people. To divide, disintegrate, and persuade this group, it is necessary to use arguments to fully expose and understand the composition of the opposition group and the character of its members, as well as to combine language, emotions and logic in a targeted manner.
When facing helpers, socially-enhancing personalities can inspire their heroic sense of responsibility. For example, when No. 6 seriously asks No. 9's opinions, he prompts him to fully express his unique opinions; socially restrained personality Yes, it can alleviate the burden of responsibility and pay more attention to it, and increase confidence and participation enthusiasm by praising and providing performance opportunities that are easy to use their expertise. In time, No. 8 specifically asked for their opinions and gave No. 11, who pays attention to grammar, an opportunity to vote innocent and to be fully valued and express their opinions. There is also a group of lazy people, people who just want to follow the trend, to give and use pressure to them, two kinds of pressure-the pressure of responsibility and thinking, the pressure of eagerness to end, when discussing the position of the knife, 8 No. 12 and No. 7 specifically asked questions, which directly led to No. 7's easy conversion of the "not guilty" vote.
For core opponents and socially-enhancing personalities, they can leave and put them aside, reduce their passion and motivation, and avoid possible blind paranoia. For example, when discussing why the child went back to get the knife, No. 10 was very excited to criticize and No. 8. Instead of arguing with him, he put forward a suggestion to vote again to ease his paranoia; socially inhibited personality can narrow the psychological distance or persuade through attention, understanding and active understanding, which makes a lot of serious thinking The opposing party with firm opinions has become a very important force for the “innocent” party after agreeing to “not guilty”, raising many new questions.
At the same time, make good use of group pressure. When you are in a disadvantaged position, avoid group pressure. For example, the second time you use a secret written vote to avoid approvers who dare not approve of innocence due to group pressure, and take the opportunity to rely on “acceptance” Won more support.
When one has an advantage, it can give full play to the role of group pressure: emphasizing the fact of the dominant position, and can use silence to reinforce the pressure. In a state of loneliness (loneliness), emotional pressure is often greater. When there were only three guilty votes in the end, everyone ignored the emotionally excited No. 10, which instead made the old man with a socially-promoting personality become weak and weak.
Emotional Thirty-Six:
attacking distant past
to respect people's feelings and emotions, using all the details of the infection to others, care, comfort is the best opportunity to break through the psychological membrane, for different people and different views, seek common part of the contents or treat Angles, narrowing the gap, building trust, and seeking supporters are not only the disintegration and collapse of opponents in dispute, but also the support and encouragement of our own personnel. Pay attention to the characteristics of No. 1’s due diligence as the host, fully respect his right to organize, and listen carefully to the football coach’s story when closing the window; pay attention to the idea of No. 2 wishing to do something, when No. 2 is empathetic When the old man No. 9 made a relief and asked who wanted lozenges, No. 8 immediately expressed his support and asked him to record the time when simulating the door opening scene; he valued No. 7's requirements for the time of the ball game, and did not say that his request was unreasonable; for many people Part of the doubts were given timely support. Many of these detailed behaviors highlight the unreasonableness of other jurors who are emotionally controlled or simply believe that they are guilty.
Secretly crossing Chen Cang
When the enemy is trying to get closer, he can accept his efforts to establish a relationship. This effect is actually two-way. While he is approaching subjectively, he will also unknowingly be influenced by himself, avoiding the one-way approach of overcoming hostility. In the end, which party can influence and change the other party depends on belief, philosophy, logic and strategy. For example, the attitude towards No. 6 and No. 7 in the bathroom.
If you want to
speak and speak, you must grasp the main points and the key environment. Don't argue, don't argue, listen or make it emotional, and more talk and exposure may be more conducive to finding the problem.
"We can spend an hour discussing, the game does not start until eight o'clock"; "He has had a miserable eighteen years, I think we should give him a chance"; "I want to ask some questions, maybe they are meaningless" … In the face of the weak situation that everyone opposes, No. 8 does not speak much, and always maintains a convergent mood, not moving, not impassioned, and for some easily excited people, it is more guidance and avoidance, and Not tit for tat.
In the early stage, the attitude toward No. 3 was usually tit-for-tat, angering him, creating conflicts between him and other jurors, accumulating his emotional impulse, repulsive force and group pressure from other jurors, and what No. 3 said in agitated state. And what he did, he actually provided him with evidence many times and took the wrong jackknife (not the murder weapon in the case, but the exact same knife bought on the 8th), "How can he (the old man as a witness) be sure? What he saw is true", "I'm going to kill him"...
Anti-objective:
When only No. 3 remained guilty in the end, No. 8 began to ask the opponents one by one in turn, and finally stood and stared at and Question No. 3, giving it the greatest group pressure and emotional pressure, "We want to hear what you say." As a person facing emotional pressure, No. 3 often uses actions to conceal his vulnerability and pain, and may reveal the true source of pain or opinions, as well as all the truth behind it. It is precisely this kind of anti-object pressure, everyone's gaze and speechlessness that prompted No. 3 to expose his emotional paranoia. When his emotions were all vented, he could only confess his innocence.
Watch the full movie and discuss the micro-organizational behavior and communication skills. At the same time, we may also reflect on our company at a macro level. Is it possible to cultivate a few such people who understand corporate strategy, actively think, and persist in questioning while reducing hasty decision-making. Different voices, instead of symbolically asking the leaders for instructions, were at a loss as to what to do. Remember, don’t let our employees look up at the leader silently in the meeting room, bow their heads in silence when they leave, look up at the leader’s personal charm when they walk into the company, and underestimate the overall decision-making ability of the company when they leave, just like the whole movie shows us. , looking solemn when opening the door to the court, ending only from inside the top of the stairs and hurried away, sparse figure ......
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