You are in that position and your responsibility is to keep the other group from breaking the agreed rules of the game.
They disregard the rules and challenge your authority.
You want to make them play by the rules by punishing them.
They feel humiliated, dominated, and undignified; they show their self-esteem by breaking the rules.
You have to take action, you are the maintainer of the rules, and you have to make them play by the rules.
They play the emotional card and hope you will accommodate their infractions and try to change the rules of the game. Responsibilities tell you that the rules are not set by you, you can't change them, all you need to do is maintain the rules. So you become indifferent, and only indifference can let you get rid of the psychology of pity for them, thereby reducing your guilt and maintaining your authority, and fulfilling the responsibility of maintaining the rules.
They resist violently, want to completely change the rules of the game, and try to master the right to formulate the rules of the game. You either give up the job and go home with nothing. Game over. Or be more violent and cruel than they are, take control, do your part, do your job well - let everyone play by the rules.
They hate you because you are "inhuman" and cruel; you also hate them because you think they are unreasonable and "idiots" - wouldn't it be better if everyone obeyed the rules? ! You are targeting the rules, not them!
All their resentment stems from the loss of self-esteem when they were controlled, and the hostility caused by this resentment stimulates you deeply, and you have hostility towards them.
Above, I'm not talking about movies, I'm talking about a piece of my work experience. At that time I was a security captain and needed to manage more than a dozen team members and make them comply with the company's rules and regulations.
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