A middle-aged man, because of the death of his wife in a car accident, caused him to become neurotic and violent to himself. You say how guilty he is about his wife's death, can't see. You can't tell how much he misses his wife, either. He took the opportunity of complaining about the ATM to write a letter, and poured out his heart to a stranger. -- The audience can understand this. At the same time, he also maintains a spiritual "confidant" relationship with the customer service, which the audience can understand. But at the end of the film, I really don't understand what he did.
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