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M. Gustave: Why do you want to be a lobby boy?
Zero: Well, who wouldn't - at the Grand Budapest, sir. It's an institution.
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M. Gustave: What is a lobby boy? A lobby boy is completely invisible, yet always in sight. A lobby boy remembers what people hate. A lobby boy anticipates the client's needs before the needs are needed. A lobby boy is, above all, discreet to a fault. Our guests know that their deepest secrets, some of which are frankly rather unseemly, will go with us to our graves. So keep your mouth shut, Zero.
Extended Reading
The Grand Budapest Hotel quotes