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Reacher Gilt: You see, the Clacks system works at the cutting edge of technology and in the white heat of progress, there are sometimes complications, but I can assure you, these are now all resolved.
Miss Cripslock: Some people are saying...
Reacher Gilt: [interrupting her] And we will be providing refunds for any messages that have lost. All you have to do is fill in the claim form. But I do urge your readers not to do anything as rash as writing a letter and sending it by post.
Miss Cripslock: Wouldn't you...
Reacher Gilt: You might as well tear it up and scatter it to the four winds!
Miss Cripslock: Mr Gilt, this claims form is 50 pages long.
[It is clear from the expression on Gilt's face that he was hoping nobody would realize this]
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Drumknott: [Lipwig is about to be hung] I bring an edict from Lord Vetinari, patrician of Ankh-Morpork.
Moist Von Lipwig: A reprieve!
Drumknott: He says to get on with it.
Anna Györgyi
Extended Reading